Return and Refund Policy for Sublimify Designs

Thank you for shopping with us at Sublimify Designs We take pride in creating custom products tailored to your individual style. Please read our return and refund policy carefully:

Custom Orders:
Due to the personalized nature of our custom cups and products, all sales are final. We do not accept returns, exchanges, or refunds on items once they have been personalized.

Damaged Items:
If your item arrives damaged, you will need to file a claim directly with the shipping carrier (USPS or UPS). All shipments are insured, and the carrier is responsible for reimbursing damages that occur during transit.

To file a claim:

For USPS: 

Visit https://www.usps.com/help/claims.htm and follow the instructions.

For UPS:

Go to https://www.ups.com/claims to start a claim.

Please keep all packaging and the damaged item until the claim is fully processed, as the carrier may request inspection. Clear photos of the damage and packaging will be required. If you need any supporting documents from us, feel free to reach out.

Important Note: If the cup was received without any visible damage or issues, we are unable to offer any replacement or refund for broken cups that occurred after delivery.

Order Issues:
If there is an issue with your order (e.g., incorrect item received), please contact us within 48 hours of delivery. We will do our best to resolve the issue promptly.

Non-Custom Products:
Standard (non-custom) products may be returned within 6 days of delivery, with the customer covering return shipping and a 60% restock fee. Most products are verified live before shipment, so please inspect your order upon arrival.

Shipping Insurance:
All orders include shipping insurance. If damage occurs during transit, you may file a claim with the carrier for reimbursement.

Need Help?
If you have any questions, contact us at sublimifydesign@gmail.com. We appreciate your understanding and support!